Gamble Responsibly

Our commitment

Vantage Holdings N.V. (candyland-casino.me.uk) supports responsible gaming. Gambling should be a form of entertainment, never a way to earn money or to solve financial problems. This policy sets out the principles we follow and the tools and sources of support available to players.

Gambling is intended for adults only. No one under the age of 18, or under the higher minimum age that applies in their jurisdiction, may gamble. Adults should also check that gambling is lawful where they live before taking part. Parents and guardians are encouraged to use device-level filtering software to keep minors away from gambling content, and to keep payment details and passwords out of children's reach.

Risk indicators

Gambling can become a problem gradually and without obvious warning. The following behaviours may indicate that gambling is becoming harmful:

Spending more money or more time on gambling than originally planned, or than can be afforded.
Chasing losses by placing further bets in an attempt to win back money already lost.
Borrowing money, selling possessions or neglecting bills and other financial obligations in order to gamble.
Feeling restless, irritable or anxious when trying to cut down or stop gambling.
Hiding gambling activity from family and friends, or becoming defensive when it is mentioned.
Neglecting work, studies, relationships or personal responsibilities because of gambling.

If one or more of these signs apply, it is advisable to pause, review your gambling habits and seek support.

Account restriction

Players who feel that they are losing control can exclude themselves from gambling. Licensed casinos generally allow a player to request self-exclusion for a fixed period, such as several months, or indefinitely. During the exclusion period the player cannot gamble with that operator, and requests to reverse the decision early are normally not accepted.

Self-exclusion is also available through national schemes. In the United Kingdom, GAMSTOP (gamstop.co.uk) is the national self-exclusion register. One registration with GAMSTOP blocks access to all online gambling operators licensed in the United Kingdom that take part in the scheme, so there is no need to contact each operator separately. Players may choose the length of the exclusion when registering.

Anyone who chooses to self-exclude should also consider removing gambling applications from their devices and installing software that blocks gambling websites.

Setting limits

Licensed casinos commonly offer tools that help players stay in control of their gambling. Players are encouraged to use these tools and to set limits before they start playing. They typically include:

Deposit limits, which cap the amount a player can pay in over a day, a week or a month.
Loss limits, which cap the amount a player can lose over a chosen period.
Time limits, which restrict the total time spent gambling over a chosen period.
Session limits, which restrict the length of a single period of play.
Reality checks, which show regular reminders of how long a player has been gambling.

Limits should be set according to what a player can comfortably afford to lose, and only money intended for entertainment should be used. Gambling should never be funded by money needed for essential living costs.

Getting help

Anyone who is worried about their own gambling, or that of someone else, can seek free and confidential support. In the United Kingdom, help is available from:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

Anonymous self-help groups, in which people with gambling problems share their experiences and support one another, are also available in many countries. Speaking to a trusted friend, a family member or a doctor can be a helpful first step as well.

Contact

Responsible gaming inquiries: [email protected]